What makes Digital Products successful? I go exploring and find 7 hidden patterns that set the successful products apart.
Clubhouse is the newest shiny object on the media space. Dharma is an age old concept. What’s in common?
A visit to the Local beach is a joy. It’s also one of our earliest shared economies. What can our tech platforms learn from the local beach?
“Being Digital means Being more Human” is now a cliche. What does it mean, though? We look at product and human utility curves to find the answer.
The sales guy tells you how awesome their product is. And guess what, he says their customer service is even better. “Just give us a call, and we’ll take of everything for you.” What could be better than that?. You take the product home, and … Continue reading Here’s an Acid test you can use for Customer service!
How do we track a Missing AirPod? It’s always a joy to see a product deliver on edge cases. Yesterday, while walking down a street, I realized I was missing an AirPod – it had fallen down without me noticing. That presented me an excellent … Continue reading How to track a missing Airpod!
The right checks at the right time can ensure business efficiencies and customer delight. We look at how pre-checks and dedicated personnel can accelerate success even in the Digital economy.
Part II – Are companies more upgrade-centric than people-centric? We look at the offering and the positioning aspects.
I am up late downgrading my PC Operating system to a lower version. It’s harder than I thought. Upgrades are easy. All you have to do is share your credit card details. And a wizard will do the rest. Downgrades are a marathon Do-It-Yourself job. … Continue reading Its an upgrade economy!
Digital leaders are a new breed. They analyze facts and turn them into great stories. They are team players and intensely customer-centric.
Most phones have silent, vibrate and such feature modes. The blackberry has cooler stuff – real time scenarios. My irreverent ramble on how these make our lives so much fuller!
Technology Is best when it gets the job done without drawing attention to itself. I look at examples from Nike, Living Root Bridges & Google.