How do you resolve people conflicts into wins?
Masters delight in finding solutions between “yes” and “no.” They understand life does not work in binary. They allow context to decide the outcome.
Thenmozhi Radhakrishnan and her team are masters at this art. I have seen them deal with thousands of Digital gurus every day successfully.
How does she do it?
Her genius is in getting everyone aligned around one question:
Are we doing the right thing for our unit?
In an emotionally charged atmosphere, this question is hard to ask. We need perspectives, conversations, and deep insights:
- Ensuring everyone understands both the letter and the spirit of organizational policies. We need a common understanding of what’s non-negotiable.
- Access to “Field” level information. Her team knows the people, history, and potential to validate perspectives
- An intuitive understanding of where each stakeholder needs help
- Ability to continually move concerns upward and solutions downward
This model to “resolve people conflicts” can help all of us.
You can’t go wrong when your feet are on the ground, your eyes are on the target, and your heads float in clouds of inspiration! Agree?