How do you resolve conflicts into wins?
Masters delight in finding solutions between “yes” and “no.” They understand life does not work in binary and let context decide the outcome.
Thenmozhi Radhakrishnan and her team are masters, dealing with thousands of Digital gurus every day.
How does she do it?
Her genius is in getting everyone aligned around the question, “are we doing the right thing for our unit?” In an emotionally-charged atmosphere, this question is hard to ask. They need perspectives, conversations and deep insights to make it happen.
- Ensuring everyone understands both the letter and the spirit of organizational policies. We need a common understanding of what’s non-negotiable.
- Access to “Field” level information. Her team knows the people, history, and potential to validate perspectives
- An intuitive understanding of where each stakeholder needs help
- Ability to continually move concerns upward and solutions downward
This model can help all of us. You can’t go wrong when your feet are on the ground, eyes are on the target, and our heads float in clouds of inspiration! Agree?
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After twenty years of playing IT leadership roles, I am taking some time off to read, reflect, and share thoughts on Leadership and Technology. I am specifically interested in how we can use these to further our success. You can find my work at https://nsubra.com and 2-minute daily posts at https://angulam.in