I am up late downgrading my PC Operating system to a lower version. It’s harder than I thought.
Upgrades are easy. All you have to do is share your credit card details. And a wizard will do the rest. Downgrades are a marathon Do-It-Yourself job. This does not seem to be an isolated case.
Our businesses appear more centered around “upgrades” than “customers!”
Upgrades are easy – be it for airline tickets, hotel rooms, or credit cards. They are also pleasant, you can expect great deals and big smiles. As for downgrades – well, life can be tough!
But times are changing. Sustainability and minimal living are popular. I wonder if a downgrade-friendly service is the next BIG business opportunity?
After twenty years of playing IT leadership roles, I am taking some time off to read, reflect, and share thoughts on Leadership and Technology. I am specifically interested in how we can use these to further our success. You can find my work at https://nsubra.com and 2-minute daily posts at https://angulam.in